The staff will have received ‘In House’ training and are required to complete an Induction Programme on commencement at Delph House.
New staff will be required to complete The Care Certificate and then their NVQ Level 2 as per requirements from the Care Quality Commission.
The individual Service User’s agreed care plan provides the basis on which the staff at Delph House deliver care. Each care plan is a personalised plan, which identifies all needs that are tailored to each Service User; this is formulated when the Service User is admitted to the Home. Each and every care plan will include a description of the Service User’s likes and dislikes in relation to all aspects eg. Dietary requirements, personal hygiene needs etc.
The care plan will also contain risk assessments, manual handling requirements and specific needs such as health care, medication, GP and any specialist services required. The care plan will include social needs and activities and how they are to be met, including spiritual needs.
We are currently re-introducing the `Gold Standard Framework` scheme to Delph House. The Gold Standard Framework is a framework to enable a `gold standard of care` for all people nearing the end of life. If you would like to know more about this please ask a member of staff.
Each Service User is allocated a Key Worker (member of care staff). The key worker is responsible for reviewing the care plans for the Service User every month, more frequently if required. The key workers are offered regular supervision by the manager and designated senior trained nurses who share the responsibility of monitoring staff.
The daily care is organised in response to the Service User’s individual needs. All meal times are flexible and the Service User may take their meals in their own rooms or in the Dining Room. Communal areas are divided into quiet areas and listening and viewing areas (TV and Radio). This provides choice and reflects service user’s interest.
We have a comprehensive Policy and Procedures folder which is constantly under review and revision. All significant policies are contained in the folder, including the complaints procedure.
As part of quality assurance the manager will meet with residents and their families to discuss any issues they may want to raise, or to receive praise, there is a resident survey and visitors questionnaire available to assess our provision of care.