Looking for care homes in Poole can be a stressful and difficult time for you and your family. At Delph House, we aim to make your arrival as welcoming as possible and help you settle into your new home. Call us now on 01202 692279 to speak to our friendly and expert staff who will be happy to answer any questions you may have.
As one of the best care homes Poole has to offer, Delph House provides a variety of services to suit our Service Users and their family’s needs, including the following:
Our short stay respite provides 24-hour care in a warm and comfortable environment, with every need catered to for peace of mind during your stay. Short stay respite is for a minimum of two weeks, although we can offer longer if needed.
Our residential care option is more permanent and provides a warm, comforting environment with meals, drinks and 24 hour personal care if needed.
Our residential nursing option includes all of the above, as well as around the clock personal care. At Delph House, we have qualified registered nurses who can provide both long and short-term care options dependent on our Service User’s needs.
As one of the best care homes around, Delph House are extremely experienced in offering dementia care and support to both our Service Users and their families. If you have questions regarding our dementia care, contact our friendly team who can put your mind at ease.
At Delph House, we understand how emotional and different it can be to consider the best care homes in Poole for the last stages of your loved one’s life. We offer respectful and proactive care to ensure they are as comfortable as possible and that every need is met.
All of the staff at Delph House receive in-house training, as well as complete an Induction Programme, to ensure they adhere to our philosophy and approach to compassionate care. All new staff are required to complete The Care Certificate and NVQ Level 2 in accordance with the Care Quality Commission, so you can rest assured that Delph House offers the highest-quality care in Poole.
As part of our quality assurance, the manager will meet with both residents and their families to discuss any issues. As one of the best care homes Poole has to offer, our comprehensive Policy and Procedures folder is constantly under review to ensure that Delph House provides the most up to date, high-quality care for all of our Service Users.
As one of the best care homes in Poole, we offer a care plan tailored to each of our Service Users. We take into consideration a variety of personal preferences, such as dietary requirements, personal hygiene needs and more. Our Service User’s meal times can be adapted to suit their preferences, and they can choose to either eat in their rooms or the dining room. We also encourage choice by dividing our communal room into two sections; a quiet area and a viewing and listening area with a TV and radio.
Our care plans also contain risk assessments, manual handling requirements and specific needs such as healthcare, medication, GP information and other specialist services required. Each of our Service Users will be allocated a Key Worker, who is responsible for reviewing care plans on a monthly basis, or more frequently if necessary. This is in addition to supervision by the manager and our designated senior trained nurses.
As one of the best care homes in Poole, Delph House are proud to supply our Service Users with a variety of facilities, which include the following:
Our hairdresser visits Delph House every Monday. Let our staff know if you would like to request an appointment.
We carry out all laundry on site and collect it from your room. We request that all personal items are labelled to avoid confusion and to ensure that we can return it to you. Should you wish for your clothing to be washed by a relative at home, we offer separate clothes bags upon request.
At Delph House, we offer Church of England services, as well as Communion, on site. We display all dates on our notice board, which is located in our reception area. The clergy is also willing to visit the home if requested. Other denominations will be respected, and every effort will be made to meet your needs.
We assist our Service User’s in continuing with their GP but, should you live outside of the area, we do request that you register with a local GP. This also applies to your dentist, optician and chiropodist. Although, if they are unable to keep you on their system, we do have regular visits to the home where visits and treatment can be carried out.
As one of the best care homes Poole has to offer, Delph House believes in the physical, psychological, spiritual and socio-cultural needs of each Service User. We encourage our resident’s to exercise their rights and freedom of choice for as long as possible. It’s only when cognitive and memory abilities become frail that we will make decisions for the individual, in their best interests, based on the information we have about them.
Contact our friendly Poole care homes team who will be happy to discuss our philosophy and policies in further detail with you.
“My mother has received excellent care from all the staff at Delph House, from the first time she came into contact with them at her initial assessment, to now nearly 6 months on. Everyone I have come into contact with has been friendly, professional and willing to do everything in their power to ensure that my mother has settled in well. The staff are kind, compassionate and respectful to mum and very welcoming to the whole family. The house is always clean and the food is plentiful and delicious. A wide range of activities are organised and geared to the needs of the residents. It took my mother a few weeks to settle into her new environment but now she loves her new home and appears very happy and settled.”